1 - Terms and Conditions
1.1 Disclaimer
All items in store made in fabric are made to order.
Pre-fabricated items listed under customizing supplies are readily available. All customizing supplies are final sale only.
Constantly check the Announcement Bar for any updates.
Precautions:
Some fabric may cause staining.
Choking Hazard. Not intended for children ages 6 and below. May contain metal wires and small parts.
Can cause allergic reactions. Not intended for people with fabric allergies. May contain chemicals produced during material treatment.
Do not force fabric upon installation to avoid damage. Please contact us for assistance.
Intended for adult collectors only.
1.2 Our Standard Process
Once your order has been placed, a confirmation receipt will be emailed to you. If you did not receive this email as soon as you placed your order, your payment did not go through - AUTOMATED
A thank you email stating that your order has been placed successfully will be received- AUTOMATED
Once finished, you will again be contacted by our team to inform you that your item has been shipped including your Tracking Number.
1.3 Order Modification
If you need to add any additional item prior to shipping, send us an e-mail and we’ll be happy to assist you.
1.4 Estimated Delivery Date
In-stock items - will be readily available. Allow 1-2 weeks for processing time.
Pre-ordered items - Allow 6 weeks maximum for production and processing time. Staggered shipment will be applied for completed items. Check Status on Announcement Bar on top of website.
1.5 Shipping Date
After tracking has been received, estimated shipping date can be determined below:
1 week - Items with Tracking Number (US/Canada)
1-3 weeks - Items with Tracking Number (International)
After product shipment, Cjesim will not be liable for any courier delays but we can try and contact Canada Post when requested. Please do not hesitate to contact us if your parcel is not moving. For US clients, once the package has crossed borders, please contact USPS.
1.6 Tracking Item
Check the status of your item using the Postal Services Tracking Below.
1.8 Taxes
Sales Tax applied to any International Orders are not Sales Tax. Tax name is uneditable by default on website. Tax named as Sales Tax for any International orders is either Paypal Tax and Stripe Tax depending on which method of payment have been used. These taxes have a fixed amount of 3.7 % for US and 3.9% for other countries.
Sales Tax applied to Canadian Orders are combined taxes from either Paypal Tax or Stripe Tax depending on which method of payment have been used plus the Provincial Tax charges depending on where the client is located.
2 - Return Policy
2.0 Toy Show/Convention Pick-up
All items piked up and/or bought in person will be final sale. No refund, No return, No exchange.
2.1 No Refund, No Return, No Exchange (CANADA, US and other INTERNATIONAL COUNTRIES)
All orders will be going through quality control test before shipping.
It is highly recommended to handle this product with care due to its size and material.
We are not liable to any item that got lost, damaged or destroyed during and after item has been shipped. CJESIM will provide all shipping receipts when asked by customers.
2.2 Postal Office Claims (CANADA, US and other INTERNATIONAL COUNTRIES)
If you suspect that your package isn't moving and noticed that the tracking details are not updating, contact us right away so we can conduct an investigation.
After the investigation has been made, and the package turned out to be missing, give us your consent and we will file a claim on your behalf. A service ticket will be issued to us as soon as we finish submitting the form. CJESIM will provide you the proof of claim including the copy of the service ticket and the resolution date .
Canada Post will contact you to fully complete the application process and your cooperation will be needed for the application. If you missed this, the application will be revoked within a certain time limit so ensure that you comply to all the requirements needed. Once the final decision has been made, we will contact you again to inform you the about the result. Should you have any questions and concerns with regards to the status of the claim, feel free to contact us anytime.
When filing a claim to the postal office, amount of claim listed would be the amount of the product only and it does not cover the shipping cost that you've paid for. If your total product amount goes over 100 CAD, the maximum amount that customers can claim is 100 CAD only as per Canada Post Insurance Policy.
2.3 Cancelling Orders
Cancelling made to order items are prohibited.
2.4 Product Issue Caused by CJESIM
At times when quality control has been conducted yet the product received has an issue, and when the client has a very reasonable and valid proof that CJESIM was at fault, do not hesitate to contact us right away so we can settle the situation as soon as we can.
2.5 Returned to Sender Packages due to incorrect address on Client's Receipt
Double check any typographical errors on your shipping information. If you made a mistake in filling out the form while placing an order or recently moved to a new place of residence, kindly click the button below to notify us about the changes. It is best to contact us before shipping to avoid delivering packages to the wrong address and prevent it from being returned to sender. Kindly update your address on your CJESIM ACCOUNT as well (if you have one).
Please be advised that these changes would not reflect on any confirmation emails you will receive. Original invoices are uneditable by default. Changes to your shipping information will be applied to the shipping labels instead. As soon us you’re done with this form, send us an email to notify us about the change of information you just made.
We will contact the client to discuss how to proceed with the returned item due to incorrect address made by client on file. Any packages that has been returned to sender will be kept by CJESIM until further instructions have been made by the client. Extra shipping charges may apply.
3 - Privacy Policy
3.1 Your Privacy Is Important to Us
We value the trust you have placed in us by choosing CJESIM as your CUSTOM ACTION FIGURE CLOTHING supplier. At CJESIM, your personal information is kept safe and undisclosed.
3.2 Your Privacy Is Important to You
We encourage our clients to read this privacy policy so that you can understand how we collect, use, share and protect your personal information.
3.3 How We Use and Share Information
Provide Clients with Products or Services
Communicate with our Clients
Manage our Business
4 - Website Content
We reserve the right to change or modify any of the terms and conditions contained in the terms or any policy or guideline of the site, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this site following the posting of changes or modifications will confirm your acceptance of such changes or modification. Therefore, you should frequently review the site terms and applicable policies from time to time to understand the terms and conditions that apply to your use of the site. If you do not agree to the amended terms, you must stop using the site.